You Were Wondering?
We are more than happy to listen, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.
Q: How do I determine the shipping charges on my order?
A: Normally, we provide 2 shipping options, e.g. Standard Post and Express Service. For standard post, it will take around 7-10 working days to arrive under normal circumstance, and the worldwide shipping fees will be around USD 3-4 for a phone case. For express post by DHL, it will take 2-4 days to arrive. SCSpecial provides FREE express shipping for selected products. Please see our Shipping & Delivery or Contact Us for more details of your order.
Q: I can’t find the item that I’m looking for. How can I search for it?
A: Try entering a keyword, phrase or item number into the Search box at the top rights of any page, then click Search. Narrow your results with the filters provided.
Q: What method of payment do you accept?
A: SCSpecial accepts Paypal and Credit Card as the payment channels. Paypal is a secure & safe payment gateway for online purchasing. Paypal accepts VISA/ MASTER/AMERICAN EXPRESS/ Discover Online etc
Payment on SCSpecial is secure. We use Verified by Visa, MasterCard Secure Code. In addition to entering the credit card information, you also need to enter a CVV/CVC security code. For security purposes, if you share an account, we recommend you NOT to store your credit information online as anyone who has access to your account could charge SCSpecial.com purchases to the card without your knowledge.
Q: Does ordering online is secure?
A: We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only SCSpecial.com is able to decode your information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
Q: Does SCSpecial participate in pop-up advertising?
A: No, SCSpecial does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an Ad Ware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.
Q: How do I use a promotion code?
A: We like to reward our customers with special promotional offers. Available promotions code can be entered to redeem the discount offer during checkout.
Q: Why the Price is changed?
A: Product listed price is subject to change of exchange currency rate. For more detail, customers please refer to our Terms & Condition
Q: Any quality verification of your Swarovski Crystal cases?
A: Each case is handmade with genuine Swarovski Crystals by our professional craftsmen, each Swarovski crystallized case comes with a Swarovski approved certificate from our Swarovski crystal cases manufacturer Playbling Ltd., which is the Ingredient Brand Partner of Swarovski Elements, indicating the quantity and types of crystals used on each item.